Posts in Customer Engagement

Clarabridge acquires Engagor

Reston, Va. – May 21, 2015 – Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced the acquisition of Engagor, the most comprehensive platform for real-time social customer service and engagement. The combined offering provides a complete, end-to-end technology solution for marketers, customer care organizations and…

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Sentiance announces Smart Cities Alliance

Sentiance is excited to announce that it will be entering a research and operational alliance with the Innovation Centre i-KNOW of Ghent University, that will combine their expertise in mobile sensing, machine learning and intelligent mobility to create a partnership that is an innovation leader in next generation technology solutions in the mobility, health, retail,…

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Argus Labs raises US$ 2M, changes name to Sentiance, and expands its management team

ANTWERP (BELGIUM) – Argus Labs rebrands itself as Sentiance, as the company moves out of concept development and rolls out its platform to clients and partners worldwide. Sentiance has closed a US$ 2M round, led by Qbic and joined by Volta Ventures, with participation of angel investors Michel Akkermans (Clear2Pay) and Will Margiloff (IgnitionOne). “We…

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Vocalcom Partners with TapCrowd for Mobile Apps

Vocalcom, a provider of contact center software, has partnered with TapCrowd, a mobile apps platform provider, allowing users to simultaneously power mobile customer experiences and improve contact center performance. The new Vocalcom Mobile is a complete self-service mobile customer engagement platform. It features a cloud-based drag-and-drop app builder and integrated new contact center capabilities, including…

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Engagor Launches in the U.S., Secures $2.6 Million in Funding

Engagor, the provider of a platform for real-time customer engagement, social media monitoring, and analytics, today announced its expansion into the United States. It has opened an office in San Francisco and named Steven Reading, former co-founder of Dogster, to head the office as vice president of North America Sales. The company also launched Team…

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